Not getting our emails

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    elcampanil
    Asked on July 23, 2015 at 03:07 PM

    I have not received any emails since July 17.
    I did a test send and it was received but a regular submission wasn't.  I have submissions that have not come to our email.

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    elcampanil
    Answered on July 23, 2015 at 03:46 PM

    I just got 2 new ones.  Did something just get "fixed" ?

    Rick

     

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    Welvin
    Answered on July 23, 2015 at 06:38 PM

    Hi Rick,

    Comcast is known for its strict spam filtering and I would say that we have few that had the same issue in Jotform when using Comcast Emails. But you can fix it by simply whitelisting us or adding noreply@jotform.com to your contact/safe sender list.

    Please check this guide for related information: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thanks

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    elcampanil
    Answered on July 23, 2015 at 08:21 PM

    Thank you - I am going to do all of that

     

    Rick

     

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    Welvin
    Answered on July 23, 2015 at 09:42 PM

    You're welcome. Please update us here.

    Thanks