What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't decrypt the emailed notification and the information displayed on Jotform.com

    Asked by Allan  on July 23, 2015 at 04:59 PM

    We have an issue with decrypting the data on one computer, both viewing the email notification on the browser and viewing the information on Jotform.com.  However, we are able to view the data on other computers fine.

    Screenshot
    JotForm and information displayed
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    JotForm Support

    Answered by Mike_G on July 23, 2015 at 07:50 PM

    I would suggest you try to Clear your Browser's Data and see if it solves the issue. 

    If after clearing your browser's data didn't solve the issue, please let us know. 

    Also, can you, please, provide us the Form URL of the form you're having troubles with so we may check and help you further. We will wait for your response. Thank you.