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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submissions are not making it to my email

    Asked by bbobeck on July 23, 2015 at 05:36 PM

    Form submissions are not being emailed to me. Perhaps they are getting blocked in spam but I've had this problem before with Jotform. I've changed the email to a general hotmail email in hopes it will fix the issue. Otherwise I sill need to move to something more reliable for form submissions.

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    JotForm Support

    Answered by Welvin on July 23, 2015 at 08:28 PM

    For email related problems, this guide should help you more about it: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. Especially if you are using a custom email address.

    You are currently using Hotmail, but I would suggest to still add noreply@jotform.com to your safe sender or contact list in Hotmail so to make sure that the form emails won't be filtered as spam.