What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded form is not showing when website is opened using Google Chrome and FireFox

    Asked by KeepItLocal on July 23, 2015 at 06:10 PM

    Hello - 

    My form is not working if users are trying to access the form via FireFox or Google Chrome.  

    I have tried re-embedding the form but it has not worked. 

    The url is:  https://keepitlocal-llc.com/online-application/

     

    Thank you.

    Page URL:
    https://keepitlocal-llc.com/online-application/

    embed embed scripts iframe Google Chrome Firefox
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 23, 2015 at 09:06 PM

    I have checked your website on both Mozilla FireFox and Google Chrome and the Form is not showing. 

    I have inspected your website and found out that you're using the Embed script to embed your form. 

    I would suggest you try to use the iFrame code when embedding your form. Because it is possible that there might be conflicts between your Form's scripts and your Website's scripts. Some of this conflicts can be avoided when you use iFrame. 

    Getting-the-Form-iFrame-Code

    If this still not resolve the issue you're having, please feel free to get back to us so we may further help you. Thank you. 

  • Profile Image

    Answered by KeepItLocal on July 23, 2015 at 09:19 PM
    Hello! Thank you for your response. I added the iframe and it is still not working. What else can I try?
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 23, 2015 at 10:43 PM

    I have replicated your website and was able to view your form embedded to it. 

    Since it is just a replicate and not your live website it is showing. I have inspected your website more and found out that you're running a Secure Website and the form embedded on your form isn't set to be secured.

    You can make your form Secured by following the instructions on this guide: How-can-I-receive-SSL-Submissions

    Setting your form to Secured may require you to get the new iFrame code and re-embed it to your website. 

    Please be reminded that you are on a Free Account and for a Free Account, you have a total of 100 Non-Secured Submissions and only 10 Secured(SSL) submissions. Going over on any submission limit would result to your form being disabled and will only reactivate the start of the following month when submission resets.

    Please let us know if it works for you. Thank you.