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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encryption in the form

    Asked by Unistoten on July 23, 2015 at 08:17 PM
    I cleared the browser cache, all temp files and outdated system files, and that didn't help. In the middle of the night I turned encryption back on under account settings and for the form in question, and then I was able to "view submissions" and copy the data that way. Then I reset all to "no encryption."

    Interesting feature - I just didn't realize I had activated it and my team needs to get briefed on the privacy key business before we can all use it.
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    JotForm Support

    Answered by Welvin on July 23, 2015 at 08:21 PM

    Just to let you know that I've moved your last reply here as a new thread: http://www.jotform.com/answers/618231.

    As for the issue, I was able to view your submissions now without the encryption so I think you manage to resolve this already. Please let us know if the issue persist so we can investigate further.