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  • Profile Image

    Why is my address question not showing up on the forms my customers are filling out?

    Asked by Colorsplash on July 23, 2015 at 08:54 PM
    Page URL:
    http://www.colorsplash.com/orderform

    showing up
  • Profile Image
    JotForm Support

    Answered by Charlie on July 23, 2015 at 11:17 PM

    Hi,

    The link you shared seems to have been changed, but I assume this is the correct link to your form: https://secure.jotform.us/form/43564893156162.

    I cloned it and I see there's an address field with previous conditional logic on it.

    If you check your saved conditions.

    You'll see that you have fields deleted, this is causing the address not showing properly because the conditional logic is not met.

    You'll either need to delete the conditional logics if you do not need them or update them to work as expected.

    Let us know if that works.