What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I downgrade back to basic, can I access the same data I collected while on Premium?

    Asked by ceoglobalusa on July 24, 2015 at 02:18 AM

    I have a question about the following statement from JotForm's FAQs:

    "2. JotForm does not lock you in like similar services. You can upgrade to Premium for a month or two when you need to receive a lot of submissions, then downgrade back when you don't need it any more. When you downgrade you do not lose your forms or existing data on your account."

     

    Though I do not lose my forms or data, will I still be able to access them while on Basic?

     

    Thank you.

     

    same My Forms Submissions JotForm then
  • Profile Image
    JotForm Developer

    Answered by deniz on July 24, 2015 at 03:17 AM

    Hi,

    Yes, you do not lose your form data and still be able to access them while you are on basic.

    For created forms, reports, data submissions and file uploads, they will remain kept in JotForm servers indefinitely, unless you delete them or if they violate our Terms

    Thanks.