If I downgrade back to basic, can I access the same data I collected while on Premium?

  • Profile Image
    ceoglobalusa
    Asked on July 24, 2015 at 02:18 AM

    I have a question about the following statement from JotForm's FAQs:

    "2. JotForm does not lock you in like similar services. You can upgrade to Premium for a month or two when you need to receive a lot of submissions, then downgrade back when you don't need it any more. When you downgrade you do not lose your forms or existing data on your account."

     

    Though I do not lose my forms or data, will I still be able to access them while on Basic?

     

    Thank you.

     

  • Profile Image
    deniz
    Answered on July 24, 2015 at 03:17 AM

    Hi,

    Yes, you do not lose your form data and still be able to access them while you are on basic.

    For created forms, reports, data submissions and file uploads, they will remain kept in JotForm servers indefinitely, unless you delete them or if they violate our Terms

    Thanks.