What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Mobile/ipad format

    Asked by Kimballe on July 24, 2015 at 03:07 AM

    You guys are so awesome ... so responsive & helpful.

    We fixed last issue of footer script & now my homepage has returned to normal ... thank you!

    However, setting preferences to 'yes' for set responsive form (as suggested) has not resolved phone/ipad format not adjusting to page width??? Anymore suggestions?

    Thx heaps,


    Page URL:

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    JotForm Support

    Answered by Chriistian on July 24, 2015 at 04:44 AM

    Hi Kimballe,

    Thanks for contacting us. 


    I checked your site using an android device and the form was displayed fine except for the Name field. See screenshot below.


    Can you try clearing your form cache and browser cache and check if the form will now  be displayed properly on your mobile device?


    Regarding the Name field not being displayed properly, can you try to setting the label align of the filed to Top and see if it works?


    We will wait for your response.