What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem in downloading in Excel format!

    Asked by somshekarmn on July 24, 2015 at 03:42 AM


        I am a new user. I have successfully created a Jot Form as per my requirement. But, when I tried downloading the responses in Excel Format, the details which the respondent entered is not showing in the right way in Excel. Kindly help me in this regard.

    Thanking you in anticipation.



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    Answered by Sammy on July 24, 2015 at 03:58 AM

    It seems you have enabled encryption on that form, as a result of this you will need the private key to decrypt the submissions data.

    Had you been prompted to create the key earlier? If so all you need is to upload the key when you are prompted to do so, kindly try clearing your browser cache and accessing the submissions again to receive the prompt

    Please refer to this guide for more instructions


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    Answered by somshekarmn on July 24, 2015 at 08:48 AM

    Dear Sammy,

                      Thank you for your prompt reply. It is working fine.

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    JotForm Support

    Answered by Jan on July 24, 2015 at 11:29 AM

    On behalf of Sammy, you're welcome. Thank you for letting us know that your issue is now fixed.

    Let us know if you need any help. Thank you.