- JoeTSMAsked on July 24, 2015 at 05:49 AM
Please help! We have created a form and each time we use the form showing error although we entered all required information.Error during transactionThe merchant login ID or password is invalid or the account is inactive.
Please go back and fix this
- JotForm SupportKiranAnswered on July 24, 2015 at 10:06 AM
Looking at the error message it seems that there is an issue with the Authorize.Net account. Could you re-check if the account is active and using correct username and password. As I test with my sandbox account, the integration seems to be working great at my end.
Let us know if you need any further assistance. We will be happy to help.
- JoeTSMAnswered on July 25, 2015 at 10:35 AM
Thank you for your reply, but I actually don't know how to change Authorize.Net
All I did is creating the fields of the form and checked to be secured.
Could you please let me know how to make this change?
- JotForm SupportChriistianAnswered on July 25, 2015 at 12:31 PM
In order for this to work, you need to make sure that your API Login ID and Transaction Keys are properly set. Looking at your form, they are currently blank. If you are in the testing stage, you also have to make sure that Sandbox Test Mode is enabled.
You might want to look at this article to know how to get your Authorize.net API Login ID and Transaction Keys - https://support.authorize.net/authkb/index?page=content&id=A405.
Do let us know if you need further assistance.
- JoeTSMAnswered on July 27, 2015 at 01:40 PM
Thanks for your reply! This explains a lot.
I will fix this.