What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    With your new encrypted forms - can I collect credit card information?

    Asked by tourwick on July 24, 2015 at 09:50 AM

    Hello! I am a travel agent and want a LEGAL, SAFE, APPROPRIATE way to collect credit card information from travelers.  It does not work to have payment gateways collect the card data as I need to access to the card data so I can take it to the travel vendors I work with to pay for the clients cruise or airfare. With payment gateways I can't access the card data, I can only verify that the card is active. 

    Will your new encrypted forms work for this?


    Thank you!


    Wendy Chennault


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    JotForm Support

    Answered by BDAVID on July 24, 2015 at 12:01 PM

    No, we do not allow to collect credit card information in plaint text, it can only be done through our payment integrations.