What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I add a Processing Fee to Paypal

    Asked by ronnieddancer on July 24, 2015 at 10:17 AM

    I can't seem to add a Processing fee to my form. On Formstack I was able to charge a small $5 processing fee to my form. I cant seem to figure out how to do this on JotForm. Please help.

    fee how a JotForm charge
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    Answered by Shadae on July 24, 2015 at 12:30 PM

    Hi ronnieddancer,

    The best way to achieve this would be to use choose "User can select multiple products":

    You would then add your items and add the processing fee as required:

    This will automatically have the processing fee as selected and the user will be allowed to select their additional charges.

    You also have the option, to create your items using radio, checkbox and drop down fields and then have the fields calculated and have the total passed into PayPal:

    http://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field 

    I hope this helps, please inform us if you need further assistance.

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    Answered by ronnieddancer on July 24, 2015 at 04:39 PM
    Thanks for the reply. I think I have figured out the PayPal issue. I am now trying to figure out how to automatically send a confirmation response email. I have done everything that it says to do, but I am yet to receive an email. I've done it twice and responded to an email send and again, nothing. Help. :-)
    ...
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    JotForm Support

    Answered by david on July 24, 2015 at 05:44 PM

    I checked your form and you currently have an autoresponder set up but you do not have a notification. 

    Autoresponders are sent to the user filling out the form, based on an entry in an email field:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Whereas notifications are sent to a specific email address (yours) and are sent to the same address every time the form is submitted.  You need to set up one of these in order to receive an email when the form is submitted:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have any further questions, let us know and we will be happy to help.