What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I manage incomplete submissions?

    Asked by ACCBO on July 24, 2015 at 10:37 AM

    Hello, I received a form submission on 7/23/15 at 12:43pm that was incomplete. I am not sure what happened because the fields on my form are required so I am not sure how or why it was able to get submitted. Please help. I don't even have a name or phone number to contact the person to get all of the required information. 

    style size name phone number
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    Answered by AaronSiciliano on July 24, 2015 at 10:45 AM

    If the user did not complete the submission and you have no way to contact them then I would recommend either deleting the submission or completing the submission yourself for so it will be shown in your submissions.

    The following link will provide more information on the options you have.

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments