How do I manage incomplete submissions?

  • Profile Image
    ACCBO
    Asked on July 24, 2015 at 10:37 AM

    Hello, I received a form submission on 7/23/15 at 12:43pm that was incomplete. I am not sure what happened because the fields on my form are required so I am not sure how or why it was able to get submitted. Please help. I don't even have a name or phone number to contact the person to get all of the required information. 

  • Profile Image
    AaronSiciliano
    Answered on July 24, 2015 at 10:45 AM

    If the user did not complete the submission and you have no way to contact them then I would recommend either deleting the submission or completing the submission yourself for so it will be shown in your submissions.

    The following link will provide more information on the options you have.

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments