Trouble logging in and using jotform for 2 days

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    Amy
    Asked on July 24, 2015 at 12:15 PM

    The last two days the login page for Jotform has not appeared correctly. I saw on your Twitter page that someone else has had trouble logging in as well. Although the login page does not look like it normally does I have been able to login but when I click on my form to edit, this is what appears:

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    Charlie
    Answered on July 24, 2015 at 01:14 PM

    Apologies for the inconvenience.

    Currently, the JotForm site is working as expected and without problems.

    Could you try the following to troubleshoot:

    1. Clear your browser's cache.

    2. Disable the extensions/plugins/add-ons that you have, see if the website should load properly.

    3. Check if your antivirus is blocking scripts from our website, I encountered one user that had this problem just recently.

    4. Update your browser to the latest.

    5. Try using a different browser and see you'll be able to replicate the problem there.

    In my case, it works properly on Mozilla Firefox, Google Chrome and IE. Here's a screenshot of Mozilla:

     

    Let us know if any of the steps above resolve the problem. We'll wait for your response.