What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trouble logging in and using jotform for 2 days

    Asked by Amy on July 24, 2015 at 12:15 PM

    The last two days the login page for Jotform has not appeared correctly. I saw on your Twitter page that someone else has had trouble logging in as well. Although the login page does not look like it normally does I have been able to login but when I click on my form to edit, this is what appears:

    Page URL:
    http://www.jotform.com/?formID=50543553542149

    Screenshot
    JotForm logging and using jotform
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    JotForm Support

    Answered by Charlie on July 24, 2015 at 01:14 PM

    Apologies for the inconvenience.

    Currently, the JotForm site is working as expected and without problems.

    Could you try the following to troubleshoot:

    1. Clear your browser's cache.

    2. Disable the extensions/plugins/add-ons that you have, see if the website should load properly.

    3. Check if your antivirus is blocking scripts from our website, I encountered one user that had this problem just recently.

    4. Update your browser to the latest.

    5. Try using a different browser and see you'll be able to replicate the problem there.

    In my case, it works properly on Mozilla Firefox, Google Chrome and IE. Here's a screenshot of Mozilla:

     

    Let us know if any of the steps above resolve the problem. We'll wait for your response.