What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't access my forms to edit them

    Asked by Rob on July 24, 2015 at 12:52 PM

    It has been awhile since I was last on your site to edit my forms and now I cannot access them. Your site seems to be setting off my virus protection and my IT department won't white list your site because they are not sure what is going on. My hope is you can shed some light on the issue and explain why your site is setting off my virus protection where it didn't have this issue before. Also what we can do to fix this as I would like to continue using your online forms and move into your paid services.

     

    See the screen shots

     

    Please help!!

    Screenshot
    My Forms can't access can't online forms site move
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    Answered by Sonance on July 24, 2015 at 12:53 PM

     

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    JotForm Support

    Answered by david on July 24, 2015 at 01:37 PM

    Hi,

    I have seen a few reports today of this same issue.  All of them were using Trend Micro anti-virus/malware.  It may be producing false positives.  A colleague of mine suggested that using this link to load the JotForm site may also resolve the issue:

    http://www.jotform.com/?noCDN=true

    Try from a computer that is not using that anti-virus if possible or temporarily disable it and see if that helps if that link above does not.