What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal processing but form missing

    Asked by shameonyoko on July 24, 2015 at 01:40 PM

    A respondent has told me that their paypal payment went through (a reliable person actually on our staff) but their filled in form is not appearing.  Can you please help as soon as possible. I'm afraid this may be happening to others.

    Terri McGarry


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    JotForm Support

    Answered by Kiran on July 24, 2015 at 02:39 PM

    If the PayPal payments are not successful, the submissions are marked as Incomplete payments and they can be seen from submissions view

    Please refer to the following FAQs section for PayPal Incomplete payments.


    If the payment is successful, the submission should display Payer Info as below :

    Please check the submissions to match with your PayPal transactions and Incomplete Payments. Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.