What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't change the return email address in my form

    Asked by martinl on July 24, 2015 at 02:19 PM

    If I change the email address in the feedback form when the submit button is pressed it will not make the change it is picking up my email address from a earlier form.



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    JotForm Support

    Answered by Mike on July 24, 2015 at 03:07 PM

    Thank you for contacting us.

    Please note that "Test Email" button is always associated with your JotForm account email address. If you need to test the form with different recipient, submit the form and it will be correctly sent to the specified email notification recipient.

    Currently, there is no Email Notification configured on your form. Please take a look at the next guide to find out how to add it.

    Setting Up Email Notifications

    It is also possible to change recipients on existing Email Notifications.

    Finding out E-mail Address used for submission notifications

    If you need any further assistance on this, please let us know. We will be happy to help.