What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Delete Submissions: submissions removed, yet upload space is over 100 MB

    Asked by WernerLK on July 24, 2015 at 05:37 PM

    I have my account set up to auto clear any files immediately. However, the account still shows more than 100 MBs used and threatens with disablement unless I upgrade. 

    Can you please reset my account to clear up the space?

     

    Thank you,

    Werner

    Page URL:
    http://form.jotform.us/form/52014920185145

    my account auto delete Than used
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    JotForm Support

    Answered by Boris on July 24, 2015 at 07:38 PM

    Thank you for letting us know, Werner.

    I have logged into your account and could confirm that all your submissions are indeed deleted. I can see that you have authorized and set up the Auto Delete Submissions app to remove your submissions.

    However, our administrator tools are still detecting 11 uploaded files on your form named RR Donnelley Job Submission, with a total space of 108.65 MB. As these files should have been deleted along with your submissions, I am raising this thread to our developers, so that they can check what is going on - is it just our system wrongly detecting the files which are no longer present, or if the files were not removed.

    We will let you know through this thread if we have any relevant news about this issue. Thank you for your patience and understanding.

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    Answered by suziebirdrescue on August 01, 2015 at 11:13 PM

    Hi, I am having this same issue when I tried out this app.  It seems like it deletes the submission data but leaves the uploads on the jotform storage.  The only way I was able to remove them was to remove my form from the app.  See: http://www.jotform.com/answers/291490-Bug-Auto-Delete-Submissions-App-is-not-picking-up-submissions-for-deletion

    It seems like this has been a long term issue with this app (2 years).  Is there any time-frame for getting a fix for this bug or will the app remain as is? 

    Thanks!!

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    Answered by Sammy on August 02, 2015 at 02:37 AM

    The issue is being worked on with the highest priority, we will post an update on this thread once regarding the resolution status.

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    JotForm Support

    Answered by liyam on August 02, 2015 at 03:59 AM

    Your form is now fixed, Werner. But for the case of the auto delete app, this is handled on another thread.

    Please do let us know if you have other questions or concerns.

    Thanks.

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    Answered by musicamincultura on February 16, 2016 at 01:10 PM

    Hello, I'm having a similar problem with some files I that were uploaded with this form: https://form.jotformz.com/52985698131670

    I have deleted a lot of them, but anyway the storage space continues to be full.

    Thanks

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    JotForm Support

    Answered by david on February 16, 2016 at 04:31 PM

    @musicamincultura I have moved your question to a thread of its own.  I will address your request in the following thread shortly:

    http://www.jotform.com/answers/773719