What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does new pricing affect existing paid members?

    Asked by Debwork on July 24, 2015 at 06:02 PM

    I am a paid member and find your email instructions are unclear.

    Am I supposed to do something to continue the same pricing? My invoice is not due until December 2016

    find same email
  • Profile Image
    JotForm Support

    Answered by Boris on July 24, 2015 at 08:23 PM

    Please do not worry, existing paid members don't need to do anything. Your subscription will be grandfathered automatically when we switch to the new pricing model, which means that you will remain on your current pricing for as long as you remain with your subscription.

    If you do not cancel your subscription, you will be able to renew your Premium two-year subscription at our current prices in December 2016, and again in December 2018, etc. Only if you were to cancel your current subscription, would you be affected by our new pricing when trying to set up a new subscription.

    I hope this explanation was clear, but please let us know if you need any further clarifications or assistance, and we will be happy to help.