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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Uploaded document downloads as Zip file?

    Asked by dbark on September 14, 2010 at 01:32 PM

    I have several people upload documents to me in .doc or .docx format. When I click to download their document it get saved as a .docx.zip file. When I click to open it it unzips with a bunch of xml files and folders. I had one of the people resend it to me by email and it opened as a .docx file just fine.


    This was happening in Chrome V6. I tried this in Firefox V3.6.9 and seems to work fine no issues.

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    JotForm Founder

    Answered by aytekin on September 15, 2010 at 10:25 AM

    I looked at your forms but couldn't find it. Exactly on which form do you have this problem?

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    Answered by ensyte on January 13, 2011 at 01:08 PM

    DId you figure this out? I am having the same problem with mine.

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    Answered by dbark on January 13, 2011 at 01:18 PM

    No, I did not. I had to switch to Firefox to download the files correctly!

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    Answered by ensyte on January 13, 2011 at 01:22 PM

    It works for me on firefox, chrome, and safari-- I guess my colleague is using IE, maybe that is the problem with us....