What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Uploaded document downloads as Zip file?

    Asked by dbark on September 14, 2010 at 01:32 PM

    I have several people upload documents to me in .doc or .docx format. When I click to download their document it get saved as a .docx.zip file. When I click to open it it unzips with a bunch of xml files and folders. I had one of the people resend it to me by email and it opened as a .docx file just fine.

     

    This was happening in Chrome V6. I tried this in Firefox V3.6.9 and seems to work fine no issues.

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 15, 2010 at 10:25 AM

    I looked at your forms but couldn't find it. Exactly on which form do you have this problem?

  • Profile Image

    Answered by ensyte on January 13, 2011 at 01:08 PM

    DId you figure this out? I am having the same problem with mine.

  • Profile Image

    Answered by dbark on January 13, 2011 at 01:18 PM

    No, I did not. I had to switch to Firefox to download the files correctly!

  • Profile Image

    Answered by ensyte on January 13, 2011 at 01:22 PM

    It works for me on firefox, chrome, and safari-- I guess my colleague is using IE, maybe that is the problem with us....