What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Signed up for $10/mo service but my account says free

    Asked by mickmcl on December 09, 2011 at 11:01 AM

    I entered my credit card information and received a sales receipt from Plimus Sales : Receipt for your Payment (Ref# 63997320)


    Is my account stuck in free status or will it take some time to update?  Also,  I like the forms able to be embeded on the site but the notifications have a JOTFORM image on the top.  Once it switches to a paid service, will this be removed?



    Mick McLaughlin

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    Chief Technology Officer

    Answered by eee on December 09, 2011 at 11:12 AM


    Your account already upgraded to premium level. 

    Please just logout and login again,