What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications

    Asked by alicianiles on July 25, 2015 at 07:14 AM

    I receive email notification when I do a test from jot forms but not when the form is filled on my site and

    one field is not show up in the form on my web site. It is called Web Site I want to capture the clients web address.

     

    Thanks for the help.

     

    alicia

    Page URL:
    http://alicianiles-com.myshopify.com/pages/wholesale

    email email notifications notifications unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on July 25, 2015 at 09:48 AM

    Your email address is not in the bounce list.  I did a test submission on your form and I was able to see that it was sent successfully based on the mail logs. You can also view this submissions in the submissions page.

    It means that the email notification was sent to your email address. It is possible that there is an issue on your email provider. I checked your email notifications and I saw that it is configured properly.

    Please check your spam/junk folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Hope this works. Thank you.

  • Profile Image
    JotForm Support

    Answered by Jan on July 25, 2015 at 09:49 AM

    I need to create a separate thread for your other issue. Here's the URL: http://www.jotform.com/answers/619620

    Thank you for understanding.