What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can we use encryption or encrypted forms to collect credit card information?

    Asked by Tanisha on July 25, 2015 at 08:37 AM

    Hi there,

    I just saw in the news letter there are no encrypted forms.  I wanted to know if we can use these to collect credit card information?  We do apartment rentals and have a terminal in our office for our bookkeeper to enter in credit card information to run an applicant's deposit.  Problem is, when agents are out on the road showing a units outside of business hours, and someone wants to use their credit card to put down a deposit to secure a rental, the agent has to write it down the information and give it to the bookkeeper during normal business hours. As you can imagine this is very unsecured.

    We were hoping this would be a perfect way to have them fill out a form on their phone to securely hold that information till our bookkeeper gets in the office and can then open jotforms and enter in the information at her terminal.  Please let me know if these new forms can be used for this or if you have any other suggestions.  Thanks so much!!

    (right now our company is using my jotforms on a trial basis to see if it works for them. They will be opening up a business account that can be verified if that helps with the above scenario.  Thanks again)

    encrypted forms problem office fill credit
  • Profile Image
    JotForm Support

    Answered by Welvin on July 25, 2015 at 10:19 AM

    I'm sorry, but no. 

    Please check this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert.

    Excerpt from the above guide:

    If we use Encrypted form can we ask for credit card details without payment processor integrations?

    No! This is still forbidden and will lead to account termination just as if you are collecting passwords, Social Security Numbers and similar, per our terms of use.

    Please use the authorization method instead. This is way more secure that collecting the details in plain text mode. 

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Thanks