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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    XML Error when creating a Fillable PDF

    Asked by mkwray on July 25, 2015 at 09:08 AM

    Can someone help? I keep getting this error message:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.


    Access Denied



    This is a re-post of a comment on How to Create a PDF Form

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    JotForm Support

    Answered by Welvin on July 25, 2015 at 11:14 AM

    Is this when you download the fillable PDF version of the form or is it when you download the submission as PDF? You are into creating a PDF form guide and the error seems not related to it. Please clarify and let us know the form in question so we can check it for you.


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    Answered by mkwray on July 25, 2015 at 12:54 PM

    Hi There! 

    This happens when I select the form I want to create into a PDF, click "more", select "Create PDF", the system asks if I want to include the page breaks and submit button, I click "continue". I get a message that it's "working" and then I get the response that I copied and pasted above. 

    I just tried again and got the same message. How can we fix this?

    Thank you! 

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    JotForm Support

    Answered by Welvin on July 25, 2015 at 01:05 PM

    Ah, yes. I should have tried it. Sorry. I was able to replicate it now. 

    This problem is now forwarded to our developers. If there are updates, you should know it in this thread.

    Thank you for reporting.

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    Answered by business556 on July 25, 2015 at 02:24 PM

    I am having the same problem.

    Initial problem was when a change was made a new copy of the PDF did not use new information but the link was correct.

    I was working last night when most people would be sleeping and it took 40 minutes of "working" before a PDF was created.


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    JotForm Support

    Answered by jonathan on July 25, 2015 at 06:05 PM

    @ business556

    I have responded already to your post about this here http://www.jotform.com/answers/619713

    Please use your own post for your update and follow up message.


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    Answered by sandy on August 17, 2015 at 11:25 PM

    Hi, may i know when will the problem be solved? I am facing the same problem too.

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    JotForm Support

    Answered by Welvin on August 18, 2015 at 12:40 AM

    I'm sorry, but we don't have an update of this report yet. If there's any, I'm sure that assigned developer would let us know here.

    Thank you for your patience and understanding.

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    Answered by idilbols on August 20, 2015 at 08:46 AM

    I have the same problem too.
    A solution has been found?
    Thank you in advance
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    JotForm Support

    Answered by Kiran on August 20, 2015 at 11:21 AM


    We have moved your question to a separate thread and shall be addressed there shortly.


    Thank you!

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    JotForm Support

    Answered by mustafa on September 28, 2015 at 03:35 AM


    Sorry for the too late response. I guess it happened because of a temporary server problem. I just tested your forms within your account and could generate PDFs successfully.



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    Answered by mkwray on September 28, 2015 at 11:47 AM
    OK, thank you
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