What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I don't receive submissions by email when I use PayPal payment tools on my form?

    Asked by darapd on December 09, 2011 at 01:09 PM

    When I do not use PayPal payment tools then I receive notifications but when I do use that option then I do not receive emails. Please help me to resolve that problem. Thank you very much in advance. I will use that form on Blogger. 

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    Answered by fxr on December 09, 2011 at 05:21 PM

    Which form are you having this issue with?

    Are you sure the paypal transactions are actually being completed. If they aren't you wont recieve notification emails but the submission will still appear in your submissions under Incomplete Payments