What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why is my form disableed

    Asked by applescloset on July 25, 2015 at 12:31 PM
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    JotForm Support

    Answered by Boris on July 25, 2015 at 02:15 PM

    Your forms have been disabled because they were used to collect Credit Card information, which is against our terms of service.

    Please remove the offending fields from all your forms - Credit Card Number, Expiration Date, Security Code, Card Holder Name. The only way that you are allowed to collect such sensitive information is if you use one of our Payment Tools to collect payment information, and to use secure SSL submissions for collecting these payments.

    After removing such fields, our Phishing detector tool will automatically re-scan your forms, and re-enable your account if the forms are no longer violating our terms. I hope this helps. Please let us know if you hit any snag along the way with properly setting up your payment tools, and we will be happy to help.