My form on the receipt side says "spring soccer". The registration form though says "fall soccer"

  • ShariWenzel
    Asked on July 25, 2015 at 1:07 PM

    Customers are recieving receipts stating they signed up for "spring soccer".  I double checked the forms and the coding and everything appears correct.

     

    What step am I missing?

    Jotform Thread 619702 Screenshot
  • Boris
    Replied on July 25, 2015 at 5:06 PM

    I have cloned your form to check it out, and made a test submission on the cloned form. It showed correctly as Fall Soccer League in my Inbox.

    My form on the receipt side says spring soccer Screenshot 20

    This leads me to believe that there might have been a caching issue where the old option was still in the form caches, so I have now cleared your form caches, as well as form caches of your main account - genmove.

    I hope this helps. Please let us know it this has resolved the issue you were experiencing.

  • ShariWenzel
    Replied on July 26, 2015 at 4:19 PM

    Thank you.  I beleive you fixed the error.  Someone else has registered and the receipt now looks fine.  I appreciate you tending to the matter.

  • jonathan
    Replied on July 26, 2015 at 5:23 PM

    Thank you for the confirmation it is now fixed.

    Please feel free to contact us again anytime for any assistance you need.

     

    Cheers