What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form on the receipt side says "spring soccer". The registration form though says "fall soccer"

    Asked by ShariWenzel on July 25, 2015 at 01:07 PM

    Customers are recieving receipts stating they signed up for "spring soccer".  I double checked the forms and the coding and everything appears correct.


    What step am I missing?

    Page URL:

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    Answered by Boris on July 25, 2015 at 05:06 PM

    I have cloned your form to check it out, and made a test submission on the cloned form. It showed correctly as Fall Soccer League in my Inbox.

    This leads me to believe that there might have been a caching issue where the old option was still in the form caches, so I have now cleared your form caches, as well as form caches of your main account - genmove.

    I hope this helps. Please let us know it this has resolved the issue you were experiencing.

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    Answered by ShariWenzel on July 26, 2015 at 04:19 PM

    Thank you.  I beleive you fixed the error.  Someone else has registered and the receipt now looks fine.  I appreciate you tending to the matter.

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    JotForm Support

    Answered by jonathan on July 26, 2015 at 05:23 PM

    Thank you for the confirmation it is now fixed.

    Please feel free to contact us again anytime for any assistance you need.