What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why will my forms be disabled? Can I just make them NON SSL instead?

    Asked by LindenHillGardens on July 25, 2015 at 01:14 PM

    Below is the email I received. We can only do the free account for right now.

    How can we keep our account and stop the forms from being disabled?

    "You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:"

    My Forms non ssl Submissions ssl submissions free accounts reset limits overlimit
  • Profile Image
    JotForm Support

    Answered by jonathan on July 25, 2015 at 05:16 PM

    FREE accounts have a limit of 10 SSL submissions only every Month.

    Since your account have exceeded the limit already, it now has an Overlimit status - meaning it temporarily cannot accept any incoming submissions anymore.

    The limit will reset to zero(0) at the start of the next month (1st day of each month), so your account will start again and can accept up to 10 SSL once more for the month.

    If you cannot wait for the next month reset to occur, you can just upgrade your subscription to the next higher plan. This will give you an expanded submission limits and will immediately activate again the account submissions.

    By default, adding or using the form is actually not set to SSL

    user guide: -Adding-a-Form-to-a-Web-Page

     

    the only time your form will generate SSL submissions is if you enable it using your form.

    user guide: -How-can-I-receive-SSL-Submissions

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    For this one time only, I have manually reset your SSL submission counts back to zero(0) so that your account can be reinstated.

    Please take note that we grant this privilege once only for the account. So  the next time your account exceeds a limit, we cannot give you this privilege anymore.

    You may login to your account LindenHillGardens at https://www.jotform.com/login  and you can see it active again.

    Let us know if you need further assistance.

    Thanks.