What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I subscribed to a one month subscription and recieved a bill for $90.00 that's not right

    Asked by Jesusswag10 on July 25, 2015 at 04:20 PM
    month subscription and bill subscribed
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    JotForm Support

    Answered by Kiran on July 25, 2015 at 08:41 PM

    I see that you are now subscribed to Premium Yearly plan. Also I notice that you've cancelled this subscription plan. It seems that you've accidentally proceeded with the payment with the default selection of yearly plan while upgrading. Please let us know if you want to continue with yearly plan or switch to monthly plan. If you want to switch to monthly plan, we'll cancel the existing subscription and refund the charge so that you may subscribe to monthly plan again.

    We will wait for your response.

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    Answered by Jesusswag10 on July 25, 2015 at 09:09 PM
    I want to cancel the existing and just do the monthly. I also want to be refunded being there is a 30 day money back guarantee.
    JESUSSWAG
    ...
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    Answered by Jesusswag10 on July 25, 2015 at 09:10 PM

    Yes I just want to do monthly and want a full refund as well being that I did not intend to sign up for a yearly subscription and being that there is a 30 day money back guarantee 

     

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    JotForm Support

    Answered by BDAVID on July 26, 2015 at 11:06 AM

    Your yearly subscription has been canceled, and fully refunded. You may now proceed upgrading to a monthly plan. Let us know if you need more help, we will be glad to assist you.