What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We sporadically are getting forms that are completely encrypted and we did not sign up for the new encrypted service

    Asked by pattywrighttravelagencycom on July 25, 2015 at 06:02 PM
    and Getting
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    JotForm Support

    Answered by BDAVID on July 25, 2015 at 10:28 PM

    Have you tried disable the option: 

    And make sure to clear forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Let us know what happens.