What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I track SSL submissions?

    Asked by csa1741 on July 25, 2015 at 06:30 PM
    Submissions ssl submissions how
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    JotForm Support

    Answered by BDAVID on July 25, 2015 at 10:47 PM

    When you logging to your account, click on the human shape icon: 

    Bellow you see how many SSL submission you have received. If you want to receive SSL submission, please check this guide: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Or if you do not want to receive SSL, simply make sure the Secure Form option is not checked.

    I see your account is currently over the limit on SSL, I have reset the counter only for this time. Let us know if you need more help.

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    Answered by csa1741 on July 25, 2015 at 10:49 PM
    Thank you for your email.
    My configuration is set up for non-secure, yet, we're getting SSL submissions. Please advise.
    Thank you,
    Corey
    ...
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    JotForm Support

    Answered by Jan on July 26, 2015 at 10:04 AM

    Is this form embedded on a webpage? If yes, then please share the URL or link of the webpage.

    It is possible that you are still using https or https://secure when you embedded this form. You need to re-embed the form and make sure that you are not using https. 

    Again, the URL shouldn't be using https. If you checked or unchecked the "Secure Form" checbox, you need to re-embed the form or share the URL. 

    Please check this guide again: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Hope this helps. Thank you. 

     

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    Answered by csa1741 on July 26, 2015 at 10:09 AM
    It is on this page: http://iadeaf.org/testing-membership.
    I do not believe it is secure. Please advise.
    ...
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    JotForm Support

    Answered by BDAVID on July 26, 2015 at 11:16 AM

    I just did a test submission from URL you shared, where you form is embedded, and it did not come SSL, so you can continue using your regular monthly submissions. Let us know if you need more help.