What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypt option not working in Safari browser

    Asked by atlspeech on July 25, 2015 at 07:26 PM

    This does not work for Safari. You may want to note that in the directions.

    This is a re-post of a comment on Encrypted Forms and How to Use Them

    encrypt form encrypt Safari
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    JotForm Support

    Answered by Mike_G on July 26, 2015 at 12:45 AM

    May we know what particular issues are you encountering when you're trying to use the Encrypt option in Safari? I have tested it and it seems to be working fine. 

    We will wait for your response. Thank you. 

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    Answered by atlspeech on July 26, 2015 at 10:39 AM

    When create an encryption key is selected, the page changes to one that has a ton of numbers, symbols, and letters -- similar to how encrypted information looks. 

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    JotForm Support

    Answered by BDAVID on July 26, 2015 at 01:00 PM

    Can you please let us know what version of Safari browser you are using? Also operating system? So we can try replicating the issue.

    Meanwhile, try uploading the key in another browser.

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    Answered by atlspeech on July 26, 2015 at 05:38 PM

    OX Yosemite 10.10.3 (14D136) Safari Version 8.0.6 (10600.6.3)

    Yes, I've been successful with another browser. I've been using that. Just thought you all should know what others may experience.

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    JotForm Support

    Answered by jonathan on July 26, 2015 at 07:05 PM

    Thank you for sharing to us the problem. Can you also share a screenshot image of the issue?

    We can use the image to forward the details to our higher team support.

    I do not have the actual OS/Browser combination to test it on my end, however your reporting of the issue (if you also can include screenshot), will be helpful to our dev team to get it fixed the soonest.



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    Answered by atlspeech on July 27, 2015 at 09:43 AM

    The page transitions to this (not a pop up) when I select "create a key"



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    JotForm Support

    Answered by Mike_G on July 27, 2015 at 10:20 AM

    Thank you for giving us more information and we would like to apologize for the inconvenience. 

    I was able to reproduce the issue you're having. 

    It seems that, instead of you being asked to save it as "jotform.key", Safari opened it.

    I would suggest you try to save it using your Safari browser: click "File" then, "Save As" and save it as jotform.key.

    Or, you can also copy the text, paste it on a text editor and save it as "jotform.key".

    I hope this helps. Let us know if you need any further assistance. Thank you.