What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it when people attach files to my forms they don't show up?

    Asked by premierdepogrl on September 14, 2010 at 10:13 PM

    They are on the Jotform site but not in the email as attachments.  Sometimes they are, sometimes they're not - what is happening here and how can it be corrected???


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    JotForm Founder

    Answered by aytekin on September 15, 2010 at 10:05 AM

    The files are never attached to the emails. Only link to the file is included.

    Can you forward us one of the submissions emails that does not have the upload file link but have it on the Submissions page? jotformsupport at gmail.com

  • Profile Image

    Answered by premierdepogrl on September 21, 2010 at 09:42 PM

    Per your request I forwarded a submission and have not heard anything back - can you please help???  I love your form but sometimes it's frustrating because things are not coming through!

    Please help ASAP.


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    JotForm Founder

    Answered by aytekin on September 22, 2010 at 05:29 AM

    I don't see an email from you on JotForm Support.

    Please send it to atank at interlogy.com instead. Thanks.