Why is it when people attach files to my forms they don't show up?

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    premierdepogrl
    Asked on September 14, 2010 at 10:13 PM

    They are on the Jotform site but not in the email as attachments.  Sometimes they are, sometimes they're not - what is happening here and how can it be corrected???

    Thanks!

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    aytekin
    Answered on September 15, 2010 at 10:05 AM

    The files are never attached to the emails. Only link to the file is included.

    Can you forward us one of the submissions emails that does not have the upload file link but have it on the Submissions page? jotformsupport at gmail.com

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    premierdepogrl
    Answered on September 21, 2010 at 09:42 PM

    Per your request I forwarded a submission and have not heard anything back - can you please help???  I love your form but sometimes it's frustrating because things are not coming through!

    Please help ASAP.

    Thanks

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    aytekin
    Answered on September 22, 2010 at 05:29 AM

    I don't see an email from you on JotForm Support.

    Please send it to atank at interlogy.com instead. Thanks.