What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when I follow these instructions my form does not show the option to ch

    Asked by bartbijen on July 26, 2015 at 11:34 PM

    when I follow these instructions my form does not show the option to change pending payment e-mail. it simply does not exist.



    This is a re-post of a comment on How to Setup Incomplete Payment Notification E-Mail

    pending follow
  • Profile Image

    Answered by Sammy on July 27, 2015 at 03:46 AM

    The pending payment email is one that is set up in  the notification emails as the recipient email address.

    The default notification is used in this case and does not require additional email address setup

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    Answered by bartbijen on July 27, 2015 at 08:49 PM
    Yes however, my inicial question was that I wanted to receive a form whether the person makes a payment or not. Now when a customer is not able to finish the payment I don’t receive a form which is loss of a potencial client.

    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: maandag 27 juli 2015 4:46
    Aan: bartbijen@gmail.com
    ...
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    JotForm Support

    Answered by EltonCris on July 28, 2015 at 02:51 AM

    @bartbijen

    Please take note that incomplete payment email alerts are not instant. It should take about 30 minutes to be emailed. It is purposely delayed in order to let customers finish their transactions and also it is a time buffer for the PayPal IPN to come through.

    Hope this information helps. Do let us know if you are still not receiving the incomplete payment notifications more than the defined delayed time so we can assist you further.