New invoice is now showing USD instead of GBP

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    carersinbeds
    Asked on July 27, 2015 at 05:29 AM

    Our subscription recently expired due to an expired credit card that was tied to the account. I have since updated the details and reactivated the subscription however the invoice it has produced is different to previous invoices.

    Normally the invoice we get is shown in GBP £, which is what is needed by our Finance Dept. however the new invoice which has been raised is shown in USD $

    How can this be changed back to a GBP invoice?

    Many Thanks

    Liam

  • Profile Image
    Welvin
    Answered on July 27, 2015 at 07:14 AM

    Hi Liam,

    Your old payment record is through BlueSnap, your new payment record is through FastSpring which will charge your card in USD. I'm not sure if they can change this, but I will try to ask them about this matter. I will cc you in the email.

    You can also send them an email to the email address in the invoice (orders@fastspring.com ).

    Thanks