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New invoice is now showing USD instead of GBPAsked by carersinbeds on July 27, 2015 at 05:29 AM
Our subscription recently expired due to an expired credit card that was tied to the account. I have since updated the details and reactivated the subscription however the invoice it has produced is different to previous invoices.
Normally the invoice we get is shown in GBP £, which is what is needed by our Finance Dept. however the new invoice which has been raised is shown in USD $
How can this be changed back to a GBP invoice?
Your old payment record is through BlueSnap, your new payment record is through FastSpring which will charge your card in USD. I'm not sure if they can change this, but I will try to ask them about this matter. I will cc you in the email.
You can also send them an email to the email address in the invoice (email@example.com ).