- carersinbedsAsked on July 27, 2015 at 05:29 AM
Our subscription recently expired due to an expired credit card that was tied to the account. I have since updated the details and reactivated the subscription however the invoice it has produced is different to previous invoices.
Normally the invoice we get is shown in GBP £, which is what is needed by our Finance Dept. however the new invoice which has been raised is shown in USD $
How can this be changed back to a GBP invoice?
- JotForm SupportWelvinAnswered on July 27, 2015 at 07:14 AM
Your old payment record is through BlueSnap, your new payment record is through FastSpring which will charge your card in USD. I'm not sure if they can change this, but I will try to ask them about this matter. I will cc you in the email.
You can also send them an email to the email address in the invoice (firstname.lastname@example.org ).