What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found

    Asked by verkadesites on July 27, 2015 at 07:20 AM

    Dear Jotform,

     

    I have just made an form for my website. But when I want to see the form, it says: "Form not found". After I make a clone of it, it says the same. 

     

    Sorry for my bad English, I hope you can understand me en and help me.

     

    Thanking you in advance,

    Jorian

    (Greetings from Holland!)

    Page URL:
    http://form.jotformeu.com/form/52073382804352

    form not found disabled
  • Profile Image
    JotForm Support

    Answered by Jan on July 27, 2015 at 09:30 AM

    Sorry for the inconvenience. Your account is autosuspended. Our phishing detector tool automatically suspends forms and accounts that it suspicious.

    I checked all of your forms and I didn't find any suspicious items or fields. I re-activated your account. Please verify if you can access your account now. 

    Thank you.

  • Profile Image

    Answered by verkadesites on July 27, 2015 at 10:56 AM

    I can view my forms now and I can login succesfully. Thank you very much!

    How can I prevent this in the future? I have no idea why my forms are suspicious...

     

    Greetings,

    Jorian

  • Profile Image

    Answered by AaronSiciliano on July 27, 2015 at 11:01 AM

    The phishing detection service checks for words and phrases in your forms that would be commonly found in phishing forms.

    In addition non-English languages have to be taken with special care since the automated system is not made for every language. To make the automated system work better with other languages there is a special process to use.

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    The best chances of preventing this from happening again would be to follow the directions in this guide.