I am unable to access a Word file that was submitted to me via a Jotform form

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    Asked on July 27, 2015 at 10:05 AM

    This is the message on the page that I arrive at:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Is there an explanation for this?
    Thanks in advance,
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    Answered on July 27, 2015 at 11:45 AM

    This usually occurs if the file being uploaded was not uploaded fully as a result of the user submitting the form before the upload was finished.

    I have cleared you forms cache, try clearing your browser cache and try downloading the file again, also is it possible to request the user to re-upload the file again.


    Kindly let us know of the outcome

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    Answered on July 27, 2015 at 12:34 PM

    Thank you for your response, which seems quite plausible. I will ask the user to resend the file.