What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I log into my account successfully?

    Asked by Tim Smith  on July 27, 2015 at 11:23 AM

    attached is the image I see from my webpage...I've tried Chrome and FireFox.

    Screenshot
    my account can't attached and
  • Profile Image
    JotForm Support

    Answered by david on July 27, 2015 at 12:36 PM

    Hi,

    We have had some users reporting issues with using Trend Micro anti-virus or anti-malware causing false positives and CDN issues.  Try using the site from this link to see if it helps:

    http://www.jotform.com/?noCDN=true

    If that does not, let us know and we will be happy to have another look.

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    Answered by CAMPoftheWOODS on July 27, 2015 at 12:40 PM

    This appears to be working. Is this temporary? I'll replace my bookmark address in the meantime..

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    JotForm Support

    Answered by david on July 27, 2015 at 12:54 PM

    Until Trend fixes the false positives there is not much we can do on our end.  Switching to a different anti-virus would resolve the issue if you are indeed using Trend.