What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    premium package

    Asked by kimpeck on December 10, 2011 at 08:35 AM

    I purchased the premium 2 year package today, but my account is only showing the "free" package.  Can you tell me when my account will show the updated items (i.e., space, monthly submissions, SSL secure submissions, and receive payments). 

    Thank you,

    Kim Peck

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    JotForm Support

    Answered by mliz on December 10, 2011 at 11:26 AM

    Sorry about that, your account should now be upgraded to the Premium status. Please try to relogin to your JotForm account you should see an increase in the quota limits equivalent to the Premium subscription.

    Let us know if this works.

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    Answered by kimpeck on December 10, 2011 at 02:00 PM

    It worked!  Thank you so much!