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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account over limit - upload space

    Asked by hdewildt on July 27, 2015 at 12:51 PM

    Hello,

    My Forty under 40 form is giving people the message that the form is over it's quota when people click the link to nominate but it doesn't look like I've used up my 100 monthly submissions. Can you please let me know what's happening? Our nomination deadline is coming up quickly so I have to resolve this issue fast! Please email pmillar@biv.com.

     

    Thanks,

    Paige

     

    Submissions 100 submissions message thanks hello
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    JotForm Support

    Answered by BJoanna on July 27, 2015 at 01:50 PM

    I have checked your account and your account is overlimit, because you have reached upload space of your account. Free plans account have a maximum of 100 MB of hard disk space allocated to them and at this moment you are using 101.25 MB of space.

    You will need to log into your account and go to Submissions Panel and remove the submissions with attached files in order to drop the used space.

    Note- Once you delete submissions from our system they can not be restored. So I would suggest you to download you submissions before you delete them. You can actually download submissions or data of your form into Excel, CSV and PDF format. For excel, you can follow this guide:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    To delete the file you will need to delete the entire submissions data associated with the file.

    Hope this will help. Let us know if you need further assistance.