What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Date of Birth Cuts Off On Mobile

    Asked by ezchoicefinancial on July 27, 2015 at 04:06 PM

    hi form 51806710717959. the date of birth cuts off ( the year ) on iphone both in safari and chrome and android.

    please help

    Page URL:
    https://ezchoicefinancial.com/sign-up/

    Mobile date of birth cuts off Android
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    JotForm Support

    Answered by Kiran on July 27, 2015 at 06:04 PM

    It seems that responsive mode is disabled on your JotForm. Please follow the steps provided in the guide How-to-make-forms-Mobile-Responsive to enable the responsive mode so that the form can be viewed without any issues on mobile browsers. 

    Let us know if you need any further assistance. We will be happy to help.

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    Answered by ezchoicefinancial on July 28, 2015 at 12:06 PM

    ok i did the responsive thing and it is fine i think. however the form seems buggy because the next button half the time i click on it on mobile it doesn't work. it happened many times. what could be the cause of it 

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    JotForm Support

    Answered by Kiran on July 28, 2015 at 01:26 PM

    Could you let us know what exactly happens when you click on Next button while using it on Mobile phone? Is there any error message? Also, let us know if you are using any CMS like WordPress, etc to build your website? I've tested your JotForm on a virtual iPhone and seems to be working fine.

     

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    Answered by ezchoicefinancial on July 28, 2015 at 01:51 PM

    i complete the first step

    click on "next" numerous times , but the button does not work or let me proceed to the next step . i sometimes refresh the page and try it again sometimes it works but most of the times it doesnt. of course if i am getting frustrated im sure the user will leave the form , the page and the site 

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    JotForm Support

    Answered by Welvin on July 28, 2015 at 03:04 PM

    That is most likely because of a conflict that occurs in the page between the form embed codes and your website scripts. In this case, we recommend re-embedding your form using our iframe method:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    iFrame should fix it.

    Thanks