What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto-change a response in a form submission?

    Asked by christian_wagner on July 27, 2015 at 04:59 PM

    Hello, I'm curious to know if it is possible for a response to be automatically changed when a form is submitted.

    ie. If a customer chooses a response named "Black" but for internal use we need it to say "K," is there a way that it can auto-change on submission?


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    JotForm Support

    Answered by jonathan on July 27, 2015 at 07:35 PM

    Yes it is possible in JotForm.

    Check this user guide on how to do it.



    1. You can add multiple Autoresponder Email into your form.

    2. Base on a response on the form, use condition options to send the Auto response email 


    3. to the intended recipient. Take note that you can also change the content/message of the email and send to the target recipient.

    If done correctly, there should be multiple conditional email in your form similar to the image below



    Let us know if you need further assistance on this.