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  • Profile Image

    Form Over Quota

    Asked by tnff381 on July 27, 2015 at 09:15 PM

    I recently discovered that I was using the Secure SSL Submissions which quickly hit the "free" limit and caused my forms to become disabled. I've since quit offering the https:// link and my forms were working yesterday. Today the same thing is happening. What can I do?

     

    Thanks!!
    Jeremy

    Page URL:
    http://form.jotform.us/form/51580997471164?

    form over quota My Forms Submissions ssl submissions thanks
  • Profile Image
    JotForm Support

    Answered by Charlie on July 28, 2015 at 02:55 AM

    Hi,

    When you are near your form limits, you will receive an email notification about it and a date to when the forms will be disabled. In this case, your forms were set to be disabled on July 27 because of reaching 10 SSL submissions for the month. To continue using your forms, you need to either upgrade to a higher plan OR wait for the submission counters to reset which happens every 1st day of the month.

    I see that in a previous thread that my colleague has already adjusted your SSL counter once. If you have directly shared or distributed your form using SSL links that uses https:// or https://secure on them, your users might have filled out those forms. Or if you are still using the embed code with SSL enabled on them then that's one reason.

    Unfortunately, we're unable to adjust it as it has already been adjusted.

  • Profile Image

    Answered by tnff381 on July 28, 2015 at 11:26 AM

    Charlie, 

     

    Thank you for replying! Are you able to tell me which form is being submitted as an SSL? After my counter was reset I deleted the SSL embed codes for all my forms and re-posted them for my users as non-secure.

     

    Thanks for your help!

    Jeremy 

  • Profile Image
    JotForm Support

    Answered by Charlie on July 28, 2015 at 12:42 PM

    Hi Jeremy,

    Unfortunately, we can't check if the submissions were completed via SSL or not. But it's possible that the submissions you received last July 25-26, 2015 might have triggered the SSL. You can check your forms list of submissions to see which ones received any entries on that dates.

    If you shared the SSL form links directly via email, chat, comment or post anywhere, that maybe one reason that you are still receiving SSL submissions. If you embedded it on a website, please check your pages where you embedded the form.

    I hope that helps.