What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trend Office/Trend Micro scan is blocking JotForm URLs

    Asked by LesMillsNZ on July 27, 2015 at 11:43 PM

    Hello Team,

     

    Please let us know if the below URL is part of your domain, http://d3q9ifbkj95g7w.cloudfront.net//static/encryptedForms.js?3.3.8183

    TrendMicro is classified it as dangerous and blocking traffic to the URL, you may check it here - http://global.sitesafety.trendmicro.com/

     

    Please let us know if it's safe to allow - http://d3q9ifbkj95g7w.cloudfront.net/*

     

    Thank You

     

    Nimish Narayanan

     

     

    office scan blocking domain check static hello
  • Profile Image
    JotForm Support

    Answered by Charlie on July 28, 2015 at 03:42 AM

    Hi,

    Yes, I believe that script links are associated with us. It's safe to whitelist or unblock it. To confirm, you are unable to view the submissions page or the website of www.jotform.com is not showing properly?

    I will forward this to our developer to have it checked as it seems like there are also other users who are experiencing this with that specific antivirus you are using (Trend Micro). 

    We will update you on this thread when the problem has been resolved. However, please do try the steps I mentioned here.

    Apologies for the inconvenience.

  • Profile Image
    Chief Technology Officer

    Answered by eee on July 28, 2015 at 04:39 AM

    Hey @LesMillsNZ,

    Yes, it's related with our Encrypted Forms feature. We're using CDN to delivery our assets to our end users in a faster way. 

    It's safe to add the domain in your whitelist. 

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by gpamn on August 11, 2015 at 02:09 PM

    Also experiencing the same problem.  Cannot view the Jotform website because of Trend Micro warnings.  This was not previously a problem but has happened within the last week or two.

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 11, 2015 at 03:33 PM

    @gpamn

    According to Trend Micro staff, this is now whitelisted. Please send us picture of any further error, also try to clear your browser's cache and update the Trend Micro app.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 11, 2015 at 03:34 PM

    You can also prove that Trend Micro is now classifying as safe such URL (http://d3q9ifbkj95g7w.cloudfront.net//static/encryptedForms.js?3.3.8183 )

    http://global.sitesafety.trendmicro.com/