What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    the forms have stopped coming through to our emails this has just cost us £100's in incorrect orders going out!!

    Asked by boidy on July 28, 2015 at 08:20 AM

    please advise ASAP why our forms have stopped coming through to our email address, nothing has been changed

  • Profile Image

    Answered by boidy on July 28, 2015 at 08:35 AM

    Just opened forms and saved again and now the emails are working but theres a 2 day gap?? please advise asap

  • Profile Image

    Answered by Shadae on July 28, 2015 at 12:27 PM

    Hi boidy,

    I do apologize for the issue that you have been experiencing with your email notifications. After checking your email log, I am seeing that for yesterday the emails that have been sent out failed:


    It appears that there was no set "sender email" in your notifications, as such it states default and not "noreply@jotform.com". The issue has now been resolved and your emails are being sent successfully.

    For any email that was not sent to you successfully, you can select to have the submission forwarded to you from within your submissions page.

    Please feel free to contact us if you need further assistance.