the forms have stopped coming through to our emails this has just cost us £100's in incorrect orders going out!!

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    boidy
    Asked on July 28, 2015 at 08:20 AM

    please advise ASAP why our forms have stopped coming through to our email address, nothing has been changed

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    boidy
    Answered on July 28, 2015 at 08:35 AM

    Just opened forms and saved again and now the emails are working but theres a 2 day gap?? please advise asap

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    Shadae
    Answered on July 28, 2015 at 12:27 PM

    Hi boidy,

    I do apologize for the issue that you have been experiencing with your email notifications. After checking your email log, I am seeing that for yesterday the emails that have been sent out failed:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    It appears that there was no set "sender email" in your notifications, as such it states default and not "noreply@jotform.com". The issue has now been resolved and your emails are being sent successfully.

    For any email that was not sent to you successfully, you can select to have the submission forwarded to you from within your submissions page.

    Please feel free to contact us if you need further assistance.