- expresstrainingAsked on July 28, 2015 at 09:01 AM
No matter which form we complete non of them are sending a copy to the email account. firstname.lastname@example.org
This is very frustrating as for some reason out the blue something has changed.
Can you help resolve this please
- JotForm SupportBDAVIDAnswered on July 28, 2015 at 12:28 PM
Your email address is not in our bounce list, what is the form you are referring to? Make sure your notification is properly setup.
Sender Name :Make sure you assign it to a field from your form where the user enters her name (usually the"Name" field -or similar)
Sender E-mail : email@example.com or firstname.lastname@example.org
In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender.