Forms not sending to email

  • Profile Image
    expresstraining
    Asked on July 28, 2015 at 09:01 AM

    Dear Sirs,

     

    No matter which form we complete non of them are sending a copy to the email account. admin@expresstrainingcourses.co.uk

     

    This is very frustrating as for some reason out the blue something has changed.

     

    Can you help resolve this please

  • Profile Image
    BDAVID
    Answered on July 28, 2015 at 12:28 PM

    Your email address is not in our bounce list, what is the form you are referring to? Make sure your notification is properly setup.

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail : noreply@jotform.com or  noreply@formresponse.com

     

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com