What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not sending to email

    Asked by expresstraining on July 28, 2015 at 09:01 AM

    Dear Sirs,

     

    No matter which form we complete non of them are sending a copy to the email account. admin@expresstrainingcourses.co.uk

     

    This is very frustrating as for some reason out the blue something has changed.

     

    Can you help resolve this please

    email email account href mailto
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    JotForm Support

    Answered by BDAVID on July 28, 2015 at 12:28 PM

    Your email address is not in our bounce list, what is the form you are referring to? Make sure your notification is properly setup.

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail : noreply@jotform.com or  noreply@formresponse.com

     

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com