Why are my previewed forms not updating

  • mschmitt
    Asked on July 28, 2015 at 9:25 AM

    I am creating a large number of pre-populated forms, but whenever I try to preview one of them I am taken to the same form over and over. The attached screenshot shows the form that shows up no matter what URL I use, as can be seen by the highlights. Why can I only see this one form, and how can I get the links to take me to the correct place? 

     

    I think that I am using the correct format for prepopulated URLs, for example:

     

    https://secure.jotformpro.com/form/52015645233952?siteName=CIGNA%20-%20Denison,%20TX&address=4616%20S%20US%20Highway%2075&city=Denison&state=TX&zip=75020&generatorName=&generatorMake=Generac&generatorModel=573R5L4033&generatorSerial=WA-556996-0207&ratedKw=765&fuelType=Diesel&engineMake=&engineModel=&engineSerial=&engineSize=&engineSize20=&engineManufacture21=&ECRMgen=a3Ja0000000TWUBEA4
    Jotform Thread 621783 Screenshot
    Page URL: http://form.jotformpro.com/form/52015645233952?siteName=CIGNA%20-%20Horsham,%20PA&address=206%20Welsh%20Road&city=Horsham&state=PA&zip=19044&generator
  • Jeanette JotForm Support
    Replied on July 28, 2015 at 1:52 PM

    That seems like a cache problem in your browser. So I would suggest to clear it. I also would like to know if you are using this app to prepopulate your forms?

    http://apps.jotform.com/app/field_prepopulator

    When you use that app, it takes easier to generate the URL's that you can try in a private or incognito window.

  • mschmitt
    Replied on July 28, 2015 at 2:54 PM
    I figured it out – thank you!
    ...