What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Regarding Billing. You charged me twice for the past 2 months!

    Asked by Willem on July 28, 2015 at 10:12 AM

    Dear,

    I changed my credit card details in June 2015 in my Jotform account but now you are charging me on my old Credit card (ending with 3821) and new credit card (ending with 8281).

    Can you please delete my old card ending with 3821 and refund the money of these 2 months. Please check the attached screen shot.

    Regards

    Willem

    Screenshot
    2 months months JotForm check credit card
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 28, 2015 at 01:15 PM

    I understand your frustration, let me proceed to refund one of the double charges. I'll let you know when this is done.