What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is the charge per form if I go over?

    Asked by CATLYN on July 28, 2015 at 12:25 PM

    I am on the starter plan and I don't feel I will go over the 100 mark, but if I do,  what is the charge?

    charge and starter plan
  • Profile Image
    JotForm Support

    Answered by Charlie on July 28, 2015 at 02:19 PM

    Hi,

    You won't be charged immediately.

    If you are near your limits, you will received an email notifications about it. If you finally reached any of the limits stated in your account, all of your forms will temporarily be disabled, which means no one can fill it out. You can check the limits of each account type/plan here: http://www.jotform.com/pricing. To continue using your forms, you can either upgrade to a higher subscription plan OR wait for the submission counters to reset which happens every 1st day of the month. For Upload storage space limit, you can free up space by deleting submissions with file uploads attached to them if you don't want to upgrade to a higher plan.

    Please do take note that submission limits are per month while the upload storage space is the total space you are allowed for the account.

    Do let us know if you need more information on this.

    Thank you.

  • Profile Image

    Answered by CATLYN on July 29, 2015 at 09:39 AM
    Thank you for the email and for all the additional information. My question still wasn't answered. I want to know the cost per submission if I go over the 100 allowed. Thank you.
    Catlyn A. Vickers
    Oconee County Animal Control Director
    706-769-3956-shelter
    706-769-2958-fax
    It came to me, every time I lose a dog; it takes a piece of my heart. When a new dog comes into my life, it gifts me with a piece of its heart. If I live long enough, all the components of my heart will be dog, and I will become as generous and loving.
    If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or coping of this email is strictly prohibited. Please contact 706-769-3956 if you receive this e-mail in error.
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 29, 2015 at 11:14 AM

    Hi,

    As mentioned on the email, what we are offering are subscription with different account limits for your form.

    The submission limit is per account. So if you reached 100 submissions for Free plan, your forms will temporarily be disabled which means no new submissions will be allowed because the form will not be accessible. You can remain on Free plan but you won't be able to use your forms on that time.

    If you want to continue using your forms you will need to upgrade to a higher subscription plan. In your case, example you have upgraded to Premium monthly plan which charges you $9.95/month, your forms will be reactivated and you will be allowed to receive 1000 regular submissions, 1000 SSL submissions and 1000 payments completion every month.

    The cost is not per submission but per subscription plan you have purchased.

    I hope that helps.

  • Profile Image

    Answered by CATLYN on July 29, 2015 at 11:54 AM
    Would the forms roll over to the next month?
    Catlyn A. Vickers
    Oconee County Animal Control Director
    706-769-3956-shelter
    706-769-2958-fax
    It came to me, every time I lose a dog; it takes a piece of my heart. When a new dog comes into my life, it gifts me with a piece of its heart. If I live long enough, all the components of my heart will be dog, and I will become as generous and loving.
    If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or coping of this email is strictly prohibited. Please contact 706-769-3956 if you receive this e-mail in error.
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 29, 2015 at 01:12 PM

    The submission limit will reset every 1st day of the month as mentioned earlier. So let's say for "Free" plan you are allowed 100 regular submissions monthly, you received 60 submissions for the month of July, the counter for the limits will reset to "0" the next month (August) giving you a fresh start. The unused submissions (40) won't be added or won't be roll over on the following month. 

    I hope I explained it clear. Do let us know if you need more information on this.

  • Profile Image

    Answered by CATLYN on July 29, 2015 at 01:24 PM
    THANK YOU
    Catlyn A. Vickers
    Oconee County Animal Control Director
    706-769-3956-shelter
    706-769-2958-fax
    It came to me, every time I lose a dog; it takes a piece of my heart. When a new dog comes into my life, it gifts me with a piece of its heart. If I live long enough, all the components of my heart will be dog, and I will become as generous and loving.
    If you are not the intended recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or coping of this email is strictly prohibited. Please contact 706-769-3956 if you receive this e-mail in error.
    ________________________________
    ...