What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been suspended!

    Asked by jessicalyn09 on July 28, 2015 at 12:36 PM

    I have another username (smajkia@yahoo.com) for which my account was suspended for suspected phishing. I saw that this was an issue and deleted the forms which had username and password fields (as I am NOT trying to do that at all, I was actually just toying with using jot form as a user signup form). I contacted the support site interlogy.com and sent several emails but did not get an answer. It has been DAYS. I am now totally locked out of my account. Meanwhile I have other crucial forms which cannot be used because I am locked out. PLEASE correct this problem ASAP. I'm tired of contacting you and getting no response. This is the worst costumer service ever.

    my account Emails problem site
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    Answered by AaronSiciliano on July 28, 2015 at 01:53 PM

    I have reactivated your account for you. Thank you for making an attempt to make your forms abide by the anti phishing guidelines. If you have any more problems please feel free to contact us, the best way to get a quick response is by creating a forum thread here.

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    Answered by Tamarind  on April 08, 2016 at 01:11 PM

    I am having the same issue.   I have been locked out of my account for Phishing.

    I have no idea what I even did for this to happen.

    Please help me ASAP.  I need to be able to access my forms

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    JotForm Support

    Answered by david on April 08, 2016 at 02:12 PM

    @Tamarind Since this is a rather old thread, I have moved your question to a thread of its own.  I will address you request in the following thread shortly:

    https://www.jotform.com/answers/814037